DJEF TERMS AND CONDITIONS

Please take the time to read and understand the conditions of booking set out below prior to booking a trip with us.

By making a booking or reservation, you agree to be bound by the terms and conditions below.

A. OUR CONTRACT
All bookings are made with DJEF Travel and Tours Services. By booking a trip with us, the Travelista/s are deemed to have agreed to these Terms and Conditions (which constitutes the entire agreement between Travelista/s and us, DJEF Travel and Tours Services) and the booking will be accepted on this basis.

B. VALIDITY
Dates, itineraries and prices are valid from 01 January 2017 until 31 December 2017. Beyond 31 December 2017 dates, itineraries and prices are indicative only.

C. PAYMENTS AND RESERVATION
1. Travelista/s are required to pay a non-refundable deposit amount that will be mentioned in Section C.5 per person per trip for your booking to be confirmed.

2. Travelista or a group who is to make reservation one month before the desired travel date is required to make an initial payment of PHP 500.00/person to confirm their slots. Second payment of PHP 1,000.00/person should be made 15 days before the scheduled or desired travel date

3. Travelista or a group who is to make reservation less than one month but two weeks before the desired travel date is required to make an initial payment of

4. PHP 1,000.00/person to confirm their slots. Remaining balance will be collected upon pickup.

5. Initial payments must be paid at least two weeks before the scheduled or desired travel date.

6. Travelista or a group who is to make reservation less than one week the desired or scheduled travel date is required to make half of the total package amount. Remaining balance will be collected upon pickup.

***Initial Payment is used to make necessary arrangements and reservations in advance needed for the tour.

***Full payment should be made upon pickup but we suggest to pay it at least 5 days before the departure.



D. CANCELLATION POLICIES
1. Reservation fees agreed upon booking are non-refundable but transferable, re-bookable but with minimal rebooking fee to be applied.

2. Rebooking/rescheduling is to be made within 90 days from the day of cancellation. Rebooking fee of 250/person is to be charged if it is requested more than 2 weeks before the departure date. Otherwise, 400/person.

3. Cancellation made less than two weeks before the scheduled or desired travel date.
  • Private Tour - If the whole group cancels, cancellation should be made 10 days prior the travel date - All payment done is non-refundable, but the group can reschedule within 90 days from the original travel date given the same destination. Rebooking fee of 300/person is to be applied.
  • Private Tour - If a Travelista or a number of Travelistas cancels - Initial payment is non-refundable but transferable given that it is the same venue and travel date. Otherwise, all payments done for the individual/s are forfeited.
  • Private Tour - If a Travelista or a number of Travelistas cancels and there is no proxy - the remaining Travelistas is to shoulder the balance of the Travelista/s who cancelled OR the rate will be adjusted to the corresponding rate/person based on the matrix given. 
  • Scheduled/Joiner Tour - All payment done is non-refundable but transferable, reschedulable based on section 2.
  • Scheduled/Joiner Tour - If a Travelista or a number of Travelistas from one of the group cancels and there is no proxy - The remaining Travelistas from his/her group is to shoulder the balance of the Travelista/s who cancelled.
  • Scheduled/Joiner Tour - Initial payment is fully refundable if DJEF Travel and Tours Services cancels because the minimum Travelistas required for the trip is not reached. DJEF Travel and Tours Services reserves the right to cancel the tour if the minimum Travelista required is not reached. However, cancellation of the tour is the least of the options. DJEF Travel and Tours may endorsed you to partner agencies which will give you same services quality and inclusions. Coordination will be done by DJEF Travel and Tours Services.
4. If DJEF Travel and Tours Services cancels due to bad weather condition and/or/any unforeseen event, payment is non-refundable but transferable. Tour can be rescheduled within 180 days from the scheduled group tour that was cancelled.

5. If a Travelista or a group fails to pay the remaining balance five (5) days prior the scheduled tour:
  • The group will be given until the pickup date to settle the balance.
  • If the Travelista or group fails to pay the remaining balance mentioned in 5.a prior the scheduled group tour, all payments done will be forfeited resulting to the cancellation of the Travelista or the group’s tour.
6. If a Travelista or a group is a NO SHOW/NO REPLY /NO ANSWER on the tour date itself.
  • Private Tour – DJEF Travel and Tours Services will cancel service and no refund will be issued.
  • Scheduled/Joiner Tour – DJEF Travel and Tours Services will proceed with the tour with the remaining Travelistas on schedule; however, the said individual will be banned from availing packages with DJEF Travel and Tours Services unless he/she settles the fee remaining balance.

E. PRICES AND SURCHARGES
Trip prices are subject to variable and seasonal pricing, both of which are standard practice within the travel industry. This means that the trip prices may vary at any time in accordance with demand, market conditions and availability upon confirmation of booking. It is likely that different passengers on the same trip may have been charged different prices. Best option if Travelista/s like the price he/she sees is to book at that time or avail of any promos that DJEF Travel and Tour Services advertised. Once received a quote, the price will be locked in provided the Travelista/s pay the required deposit prior to the quote’s expiry. Any reduced pricing or discounts that may become available after settlement of deposit will not apply. If Travelista/s wish to cancel the booking to take advantage of a cheaper price, full amount paid will be forfeited.


F. ACCEPTANCE OF RISK AND LIMITATIONS
Travelista do acknowledge that the nature of the trip is adventurous and participation involves a degree of personal risk. He/She will be visiting places where the political, cultural and geographical attributes present dangers and physical challenges greater than those present in our daily lives. He/She do acknowledge that his/her decision to travel is made in light of consideration of this information and he/she accepts that he/she is aware of the personal risks attendant upon such travel.

Travelista hereby certify that he/she is physically capable and fit to participate in this trip and all the activities included in it and that have no medical conditions or needs other than those disclosed and/or listed in my application form provided to DJEF Travel and Tours Services.

DJEF Travel and Tours shall not be held liable for any minor who joins the trip as they need to be supervised by a guardian or their parents. DJEF Travel and Tours Services shall not be liable for any lost or damage of baggage and personal belongings. All Travelistas shall be responsible for their own belongings unless stated otherwise.

DJEF Travel and Tours Services shall not be liable for any pregnant, disabled or elders who join the trip. They need to be assisted by their own trusted company.

Travelistas have the right to discontinue or leave the trip if they need to do so, Travelistas that decide to do so acknowledge that DJEF Travel and Tours will be responsible of anything outside of the tour premises.

DJEF Travel and Tours Services shall not be liable for any accidents that will happen to the Travelista throughout the trip. However, DJEF Travel and Tours Services shall facilitate medical assistance. In addition, the Tour services offers optional Travel Insurance in the quotation.

DJEF Travel and Tours Services reserves the right to refuse service to anyone under the following circumstances, which they will be asked to leave without refund.
  • A Travelista becomes disruptive to the program and creates discomfort to other guests.
  • A Travelista that disregards safety and becomes abusive - verbally and physically - to co-Travelistas, driver, guide and tour coordinators.

G. PASSPORT AND VISAS
Travelista/s must carry a valid passport and have obtained all of the appropriate visas, permits and certificates for the countries in which Travelista will visit during the trip. Passport must be valid for 6 months beyond the duration of the trip. It is the Travelista/s’ responsibility to ensure that he/she is/are in possession of the correct visas, permits and certificates for the trip. DJEF Travel and Tour Services is not responsible if Travelista/s are refused entry to a country because he/she lacks the correct passport, visa or other travel documentation.


H. PRIVACY POLICY
Any personal information that DJEF Travel and Tours Services collect may be used for any purpose associated with the operation of a tour or to send marketing material in relation to events and special offers. The information may be disclosed to agents, service providers or other suppliers to enable DJEF Travel and Tours Services to operate the trip and to proper authorities if necessary. Otherwise, information will be kept confidential and not to be shared to anyone not mentioned above unless with proper consent. If in the event that invalid information is provided or is inaccurate, DJEF Travel and Tours Services will not be liable for anything that it may cause.

Should you have any concerns, please contact us.

DJEF TRAVEL AND TOURS SERVICES
192 Bagio St., Bagumbayan, Bulakan, Bulacan
Contact Nos.
Chad: Smart:0920-636-3263 
Jonah: Globe:0917-814-1687
Email Address: djeftravelandtours@yahoo.com

Website Address: http://djeftravelandtours.blogspot.com
DTI Permit No. 03419152

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